One shared inbox for every guest conversation.
Ichu Concierge is a multi-tenant customer-service inbox for restaurants and hotels. As an independent Tech Provider, we connect each business's existing WhatsApp Business number so that every guest message lands in one panel — and the business's team replies from there.
How it works
Live in three steps, with no change for your guests.
Your number keeps working on the phone your staff already use. Nothing about how a guest reaches you changes — the messages simply also arrive in the shared inbox.
Connect your number
Authorize your existing WhatsApp Business number through Meta's secure Embedded Signup. It stays on your phone (coexistence) while also reaching the panel.
Guests message you
Every WhatsApp a guest sends to your number appears in the shared inbox, routed to the right venue, with the full conversation history.
Your team replies
A human agent reads each message and answers from the panel. The reply reaches the guest on WhatsApp, exactly as if you had typed it on the phone.
What you get
Everything one team needs to answer well.
Unified inbox
All of a venue's guest conversations in one place, assignable across the team, with history and status — instead of one shared phone everyone fights over.
Human handoff
An assistant can draft or triage, but a person stays in control and can take over any conversation at any moment.
Approved message templates
We list and sync each business's WhatsApp-approved templates so staff can send compliant, pre-approved replies in a click.
Multi-venue by design
A group with several restaurants or hotels runs each one as its own tenant — separate numbers, separate inboxes, one operator team.
Who it's for
Built for restaurants and hotels that answer guests all day.
Ichu Concierge was built and proven in our own venues before we offered it to others. It is for hospitality businesses that get a steady stream of guest questions — reservations, orders, directions, follow-ups — and want their team to answer every one, quickly and from one place. We only ever handle the messages of the businesses that connect their own number to us, and only to deliver this service to that business.